Replace, Return and Refund Policy
Thank you for shopping at yours truly petite. if you are not satisfied with your purchase, please return us the item as soon as possible in the unworn condition with the swing tags and the proof of purchase.
Following is our policy on replace, refund and return.
- Full-priced items returned within 14 days, from the date the receipt is issued, may be refunded using the original means of payment method.
- Full-priced items returned more than 14 days, from the date the receipt is issued, may be issued a store credit of the same value originally paid, provided they are returned within 30 days.
- Items you have purchased more than 30 days ago are not eligible for a return and/or refund.
- Items on SALE can be replaced(exchanged) but can not be refunded.
- Items can be refunded for the change of mind.
- A refund will not be issued for worn, washed, altered or torn/broken goods.
- A refund will be issued for a defective/damaged item.
- We will not cover any damage that occurs after the original delivery.
- Items purchased online using Laybuy or Afterpay can be returned for a refund, credit note or exchange. Please note that due to these being third party providers, we will deduct a $10 NZD service fee off the refund total.
- Afterpay runs for eight weeks from the initial purchase date. You are able to exchange your item on Afterpay within 7 days. You will continue to pay off the original item on Afterpay but any excess charges incurred by exchanging for an item(s) of higher value will need to pay for in-store. If you would like to return a full-priced item purchased using Afterpay, you may do so within 7 days and receive a credit note or a refund however, you will need to continue to pay off the original item on Afterpay.